💼 About the Client
This high-end design studio creates bespoke products for the luxury goods sector. With a dynamic team of creatives and operations staff working across macOS and Microsoft platforms, they needed an MSP that could handle complex systems while keeping things human.
🔍 The Challenge
They came to Bunker with a few critical requirements:
- Support for both Apple and Microsoft infrastructures
- Zero disruption for fast-moving creative workflows
- Hands-on help desk support from a team that understands creatives
- Reliable deployment and device management tools tailored to their environment
🛠️ Our Approach
We matched them with a dedicated team of cross-platform certified engineers. These experts worked closely with the in-house team to implement:
- ✅ Seamless Mac + Windows support
- ✅ Device management
- ✅ Rapid-response help desk and remote support
- ✅ A culture of feedback and continuous improvement
💬 Client Feedback That Made Our Day
We always take pride in our work—but sometimes, the recognition makes us even prouder. This client didn’t just send feedback they gave our engineers nicknames!
🧠 The Intelligence Centre
“His expertise as a Senior Mac Engineer is exceptional. He consistently demonstrates an advanced understanding of macOS systems, from complex troubleshooting to sophisticated software management. His leadership in deploying devices using MAC has not only ensured smooth operations but has also set a high standard for the team.
His ability to navigate and resolve the most complex technical issues with confidence reflects his deep technical acumen and his role as a key technical leader within the team.”
👨🔧 The Go-To Guy
“His technical expertise in macOS is outstanding. He consistently demonstrates a deep understanding of macOS systems, hardware troubleshooting, and software management. His ability to manage and deploy devices using the MAC tools has been instrumental in maintaining our fleet of Mac devices. His quick and effective problem-solving skills ensure that our users experience minimal downtime, His willingness to take on complex issues without escalation is a testament to his confidence and competence”
🌱 The Kind and Gentle Engineer
“Their technical skills as a Mac Engineer are solid and continuously improving. He has demonstrated strong proficiency in macOS troubleshooting, software management, and device deployment. His familiarity with MAC tools has enabled him to manage and support our Mac infrastructure effectively. As he continues to grow in his role, I encourage him to deepen his expertise in advanced macOS features and cross-platform integration to further enhance his capabilities”
📊 The Results
- ⚡ Faster issue resolution, even for complex macOS problems
- 🖥️ Unified cross-platform environment
- 💬 Stronger communication between engineers and end users
- 🤝 A lasting partnership built on trust and empathy
🧩 Why It Matters
This project is a perfect example of what we strive for at Bunker: technical excellence delivered with personality. We’re not just here to solve problems we’re here to support your team, your culture, and your goals.
💡 Looking for an MSP that speaks Mac & Microsoft fluently?
Get in touch - let’s talk about how we can support your team.
Bunker Technical Solutions
Tom James
