Empowering a Creative Industry Accountancy Firm with Seamless IT Support

The Challenge

The client was undergoing multiple operational and IT changes simultaneously. As a creative-sector accountancy firm, efficiency and communication were critical. They needed:

• Hands-on support with systems upgrades and transitions
• Clear, jargon-free explanations for internal teams
• Reliable, friendly service that could respond quickly to emerging needs

Our Solution

We delivered a collaborative approach that combined technical expertise with person-to-person support. Our team provided:

✅ A comprehensive IT audit and roadmap
✅ Step-by-step guidance through infrastructure changes
✅ Live support and training for internal staff
✅ Ongoing proactive monitoring and rapid response
✅ Cyber Essentials Accreditation and full Cyber Security Stack

Client Feedback

“We are really happy with Bunker and the entire team who work with us.

We have made lots of changes and they have been there holding our hand and explaining things to us all the way. They are very friendly, professional and quick to respond to any issues.”

The Results

Reduced Downtime: Faster issue resolution with responsive support
Clarity & Confidence: Clear communication empowered in-house teams
Trusted Partnership: A long-term relationship built on friendliness, trust, and professionalism

Conclusion

This case is a clear example of our belief that IT support is about people as much as it is about systems. We’re proud to support companies in the creative sector with an approach that’s both human and highly technical.