Helping a Charitable Trust Secure Microsoft365

  • Jan, Tue, 2026
  • 3 minutes Read

The Growing Importance of Cyber Security for UK Charities

Our client is a large charitable trust responsible for managing a significant estate, staff, and volunteers. Like many charities, they rely heavily on Microsoft 365 for:

  • Email and collaboration

  • Finance and reporting

  • Donor and stakeholder communication

They had recently moved from another IT provider after experiencing ongoing service issues and growing concerns about cyber security.

The Problem

When we reviewed their IT environment, we found that their Microsoft 365 tenant was dangerously under-secured.

Key issues included:

  • Multi-Factor Authentication (MFA) was not enabled for many users

  • Administrator accounts were poorly protected

  • Security policies were inconsistent

  • The Microsoft Secure Score was only around 40%

For a charity, this was a serious risk. A single compromised account could expose:

  • Financial data

  • Personal data of staff, volunteers, and donors

  • The reputation and public trust of the organisation

What We Did

We delivered a structured security improvement programme designed specifically to protect a non-profit organisation without disrupting its day-to-day work.

1. Full Microsoft 365 Security Review

We analysed every user, admin account, and security setting to identify weaknesses and risks.

2. MFA Rollout Across the Entire Organisation

We implemented Multi-Factor Authentication for all users across the trust and its estate, including:

  • Staff

  • Remote workers

  • Administrators

This means that even if a password is stolen, attackers cannot access the system.

3. Microsoft Secure Score Improvement

We systematically improved their security posture by:

  • Locking down sign-in methods

  • Enabling identity protection

  • Securing email against phishing and malware

  • Applying Microsoft’s best-practice policies

4. Ongoing Support That Actually Works

Alongside security improvements, we made IT support simple and reliable:

 

  • Easy ticket raising

  • Fast response times

  • Clear communication

  • Problems solved properly
     

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The Results

Area Before After
Microsoft Secure Score ~40% 80%+
MFA Coverage Partial 100% enforced
Cyber Risk High Significantly reduced
Staff Experience Frustrated Confident & supported

The charity now has a secure, compliant Microsoft 365 environment that protects its people, data, and reputation.

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What the Client Said

“Between the ease of raising a ticket and the turnaround of successfully completing a job has been impressively of high standard during my short time as a client. Keep up the good work!”

Why This Matters for Charities

Charities are increasingly targeted by cyber-criminals because:

  • They often have limited IT budgets

  • They store sensitive data

  • They rely heavily on email and cloud systems

A breach doesn’t just cause downtime — it damages trust, funding, and public confidence.

Our approach gives charities:

  • Enterprise-grade Microsoft 365 security

  • Simple, friendly IT support

  • Peace of mind for trustees and leadership

 

 

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